This Privacy Policy explains what information Grand Chimney Sweepers collects, how we use it, and the choices you have. We keep this simple: we only collect what we need to serve you, and we never sell your information.
Who we are
Grand Chimney Sweepers is a local chimney sweep, inspection, and repair company based in Crest Hill, Illinois. You can reach us at (815) 296-9666 or through the contact form on our website.
Information we collect
- Information you give us. When you fill out our contact or booking form, or subscribe to our newsletter, we collect the details you provide — typically your name, phone number, email address, and a description of the service you need.
- Automatic information. Like most websites, our site may automatically log basic technical data such as your browser type, device, and pages visited, and may use cookies to remember your preferences (for example, your light or dark mode choice and your cookie-consent selection).
How we use your information
- To respond to your inquiry and schedule and perform the services you request.
- To send you the newsletter you signed up for (you can unsubscribe any time).
- To improve our website and understand how visitors use it.
- To meet legal, tax, and safety record-keeping obligations.
Cookies
Our website uses cookies to keep the site working properly and to remember your preferences. You can accept or decline non-essential cookies using the banner shown when you first visit, and you can clear cookies at any time through your browser settings.
How we share information
We do not sell, rent, or trade your personal information. We may share limited information with trusted service providers who help us run our business (for example, email or hosting providers), and only so they can perform work on our behalf. We may also disclose information when required by law.
Data retention and security
We keep your information only as long as needed to provide our services and meet our record-keeping obligations, then dispose of it securely. We take reasonable measures to protect the information we hold, though no method of transmission over the internet is completely secure.
Your choices
You may ask us what information we hold about you, request corrections, ask us to delete your details, or unsubscribe from our newsletter. To make any of these requests, call (815) 296-9666 or use our contact page, and we will help.
Children’s privacy
Our website and services are intended for adults arranging chimney service for their homes. We do not knowingly collect information from children.
Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page. If you have questions about how we handle your information, please get in touch — we are happy to explain.